The days that make up June in Ann Arbor, Michigan, are mostly rainy, with some seeing more ferocious rainfall and wind than others. Because such weather conditions are unavoidable, you have to accept that your home could be at risk of flooding if you live in this area.
Although you have to find a flood damage restoration company right after disaster strikes, you shouldn’t hire the first one you come across. Even time-sensitive situations require a careful hand to avoid mistakes and complications.
Flood Damage Restoration Services in Ann Arbor: Questions to Ask
Before you hire a local flood damage restoration company, ensure that they can deliver excellent service by asking them the following questions:
- When was your company established?
Service rendered isn’t automatically directly proportional to experience. However, in most cases, time is a good indicator of professionalism. The fact that they’ve been in business that long could mean that they’re doing something right, whether it’s consistently meeting the standards of their customers or continually improving the quality of their services.
An established local company, like the folks at http://bigarborrestoration.com/, is also highly familiar with the weather in Ann Arbor, making them all the more qualified to not only repair your flooded home but also install necessary preventive measures.
- Is your company licensed, bonded, and certified?
By being licensed and bonded by the state of Michigan, a flood restoration company can promise that you’ll have protection when legal complications come up. However, a license alone does not guarantee quality service. So, if you want to make your criteria a bit stricter, choose a company that’s certified by authorized agencies such as the Institute for Inspection, Cleaning, and Restoration Certification (IICRC). Because the certification process does not come easy, companies that can successfully finish it prove that they are dedicated to their craft.
- What kind of services do you offer?
Once you’re confident that you’re dealing with a reputable flood damage restoration company, your next question should be about the kind of services that they offer. This is to check whether they can handle the particular issues in your home.
The most common services offered by such companies include the following:
- Cleanup of water damage
- Restoration of belongings
- Wall and floor replacements
- Mold prevention
Aside from claiming to offer such services, your chosen local company must also be able to diagnose your home for water damage problems using measurement and analysis tools such as probe meters and thermo-hygrometers.
- How experienced are your technicians?
Ideally, employees are the embodiment of the expertise and professionalism of a company. This is particularly applicable to service companies because their technicians will be the ones to work directly with their clients.
Don’t forget to ask questions about the technicians regarding the following areas:
- The qualities and credentials that the company laid out before hiring their technicians
- The training the technicians underwent, if applicable
- The track record of the technicians
Because you’d be hiring a local company, now is a good time to remind you that just because you know the technician doesn’t automatically mean that he would provide excellent work. It’s similar to admitting that you prefer other pizza joints even though Domino’s pizza has their headquarters in Ann Arbor. In short, don’t mistake familiarity for compatibility.
- What equipment do you use?
When you come face to face with a severe flood damage situation, you’d need heavy-duty equipment for repairs and replacements. Go for a flood damage restoration company that has the hardware to back up their claims of expertise, which would include:
- Flood extraction machines
- Professional-grade dehumidifiers and air movers
- Necessary chemicals like odor removers and sealers
Another thing to watch out for is the condition of these tools. A company that lugs around rusty equipment in beat-up vans would probably be less competent than the one that can boast brand-new equipment.
- Do you offer insurance and a warranty?
Finally, make sure that you can rest easy once the company has finished their work on your home by making sure that they offer an inclusive warranty as well as workers’ compensation.
Everyone in Ann Arbor should be able to rely on a dependable and experienced flood damage restoration company when hurricanes bring their wrath upon this college town. To guide your search for such a company, make sure to ask questions concerning their history, experience, offered services, and available equipment. Although asking these questions seems like it demands too much of your time in a situation where you don’t have enough, it’s a necessary step in properly rebuilding your home.